EticaretShop Panel

English

Türkçe
العربية

English

Türkçe
العربية

Appearance

Order Return and Cancellation ​

All requests made by customers who shop on the site to return products or cancel orders that have not yet been shipped fall into the Order Cancellation/Return menu. It is important to respond to requests in this area in a timely manner to ensure customer satisfaction.

Order Cancellation/Return List

Cancellation/Return List ​

This screen provides a summary of all pending or settled refund and cancellation requests.

  • DETAIL (Edit Icon): This is the button you need to click to enter the content of the request opened by the relevant customer and take action.
  • STATUS: Shows the current progress of the request ("Request Approved", "Under Review", etc.).
  • CLOSED: It is a sign indicating whether the relevant request has been completely terminated by the administrators. (Minus/Minus red circle icon indicates that this process has been closed/concluded).

Request Details and Management ​

When you click on the edit icon of an order from the list, you will see a comprehensive management panel consisting of three different tabs: Detail, Messages and Product.

1. Detail Tab ​

It is the place where the general status of the request and the cargo process are managed.

Cancellation and Refund Detail Tab

  • Notes (Admin Note): You can make notes that the customer cannot see, only other managers within the company can see (Ex: "The product was broken in cargo, it will be refunded").
  • Cargo Company and Cargo Number: If the customer sends the product back to you with a return shipping code, this is the data entered so that you can follow the process.
  • Request Status: Allows you to change the stage of the request ("Request Approved", "Rejected", etc.).
  • Close the Request: After the problem is solved and transactions such as a refund are made, if you activate this button and press the 'Save' button, the system will send/close this request to the archive.

2. Messages Tab ​

This is the communication screen where you can see and respond to the reason given to you by the customer for cancellation/refund (Ex: "I want to cancel this order.").

Cancellation/Return Communication Messages

  • You can correspond with the customer about the process directly through the system. You can add your comments using the rich text editor and send a notification to the customer with the Send Message button.

3. Product Tab ​

This is the section where you examine how many of the products in that order the customer wants to return.

Cancellation and Returned Product Selection

  • Order Quantity: Shows the total number of units the user purchased of that product in the original order.
  • Cancellation/Return Quantity: If you want to return not the entire order but, for example, 1 out of 3 purchased products, you can clarify the quantity in this field and click on the [Save Icon] next to it to process the stock and return amount into the system.